Source: YouTube - Devanshu Dhandhal
A shocking case of consumer fraud has emerged involving Flipkart’s “Assured” label. Tech YouTuber Devanshu Dhandhal ordered a ₹2.6 lakh MacBook Pro, only to receive a used, scratched device—twice. The seller, listed under Flipkart’s trusted program, has allegedly been scamming buyers for years. Despite numerous complaints across platforms, the seller remains active.
This raises serious concerns about Flipkart's seller verification, customer protection policies, and the credibility of the "Flipkart Assured" badge.
Key Highlights
- Buyer receives used MacBooks twice from a Flipkart Assured seller
- Open-box unboxing videos reveal tampered but professionally resealed Apple boxes
- Flipkart offers partial compensation instead of a full refund
- The seller, Treasure Haul Online, has a long history of similar complaints
- The case is gaining attention across social platforms and consumer forums
Watch the Full Investigation
Title: I Got Scammed on Flipkart — TWICE Creator: Devanshu Dhandhal (MrTechpedia) Watch here: https://www.youtube.com/watch?v=ejwA1a8sJss
Timeline of Events
1. First MacBook Order: A False Start
- The buyer ordered a brand new MacBook Pro (₹2.6 lakh).
- The package appeared sealed, bearing all expected Apple branding.
- Upon opening, the laptop was clearly used, with visible scratches.
2. Replacement Also a Used Product
- Flipkart sent a replacement following the complaint.
- This time, the unboxing was done under CCTV at an EKart facility.
- Yet again, the MacBook was visibly used, with smudges and signs of wear.
Flipkart's Customer Service Response
- Initial compensation offer of ₹13,000, which was rejected.
- Second offer of ₹18,000 also declined.
- A final 10% compensation offer was made, but with no return approved.
- After days of back-and-forth, Flipkart closed the case, claiming no further resolution.
Seller Under Scrutiny: Treasure Haul Online
The seller, listed as "Treasure Haul Online", has been:
- Selling high-value electronics with repeated customer complaints
- Accused of delivering refurbished or used items as new
- Operating on Flipkart since at least 2023 without accountability
- Accused of review manipulation to maintain a high rating
Reports about this seller can be found on:
- X (formerly Twitter)
- YouTube
Buyer Beware: How to Protect Yourself
To avoid falling victim to similar frauds:
- Avoid buying expensive electronics from third-party sellers, even if “Assured”.
- Use open-box delivery and record unboxing in full.
- Inspect packaging seals and serial numbers immediately.
- Cross-check the seller’s external reputation on forums and social platforms.
- Retain all documentation: invoices, videos, communication logs.
How to Take Action
If you've had a similar experience, consider:
- Filing a complaint on the National Consumer Helpline
- Registering your grievance at Jago Grahak Jago
- Sharing your experience on public forums and tagging @FlipkartSupport
- Posting video evidence with timestamps on YouTube, Reddit, or X
Final Thoughts
This incident raises significant concerns not only about seller integrity but also about platform responsibility. Flipkart’s “Assured” label, once considered a sign of trust, is now being questioned. Until robust accountability mechanisms are in place, consumers are advised to exercise extreme caution when purchasing high-value products online.
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